Support & Dispute Resolution

Effective 4 August 2026. Published under Article 20(3) of the Korean Act on Consumer Protection in Electronic Commerce, so you know in advance who handles what when something goes wrong.

This is a reference translation. In case of any discrepancy, the Korean version prevails.

1. Purpose

These standards set out the procedure and allocation of responsibility for resolving disputes that arise between a user and a seller, or between a user and Pacers (the "Company"), on the PacerTrip service.

2. Definitions

Seller — the race organiser accepting entries, or the booking platform selling accommodation, flights or tours; that is, the party with whom you actually enter into a contract.
Intermediary service — the Company does not sell in its own name; it only provides the means to reach the seller's offering.

3. The Company's role

1. The Company acts as an intermediary and is not a party to any sale. Race entries, accommodation, flights and tours are booked and paid for by you directly on the seller's own site.

2. The Company neither receives nor holds any payment. We are not part of your payment flow; payment method, amount and refunds are entirely between you and the seller.

3. Responsibility for the goods or services, for whether a booking is formed, and for cancellation and refunds therefore rests with each seller. However, where the information we published is itself wrong, the Company handles it directly under section 5.

4. Who resolves what

Type of dispute	Your counterparty	Resolved by	Applicable rules
Race entry, entry-fee refund, distance change	Race organiser	Race organiser	That race's rules and refund policy
Accommodation booking, change, cancellation	Booking platform	That platform	That platform's terms and cancellation policy
Flight booking, change, cancellation	Flight booking platform	That platform	That platform's terms and the airline's conditions of carriage
Tours, activities, eSIM	The selling platform	That platform	That platform's terms
Incorrect race information (date, fee, venue, registration window)	—	The Company	Section 5
Broken or wrong outbound link	—	The Company	Section 5
Posts and accounts (PacerTalk reports, blocking, removal)	—	The Company	Terms of Service, Youth Protection Policy
Personal data (access, correction, deletion, opt-out)	—	The Company	Privacy Policy, Account Guide

Even for a dispute with a seller, tell us and we will help verify what we can from our records and point you to that seller's official support channel.

5. Handling incorrect information

1. We collect race information by checking it against official sources, but errors can still occur when an organiser announces a change late or the source itself is wrong.

2. When you report an error we verify it against the official source and correct it, then reply to you with the outcome. Values we cannot verify are left blank rather than filled in.

3. We recommend confirming entry, schedule and cost on each race's official website before you commit; a link to it is shown on every race page.

6. Contact

Operator	Pacers
Representative	Hara Jang
Email	admin@pacers.kr
Phone	+82-10-3111-1398
Hours	Weekdays 10:00–18:00 KST

Pacers is currently run by a single sole proprietor, so email reaches us faster than phone. We reply within three business days; if a matter needs longer, we tell you where it stands first.

7. External dispute resolution

If a matter cannot be settled with us, you may apply to the following Korean bodies.

Body	Scope	Contact
Consumer Counseling Center	E-commerce generally	1372 · ccn.go.kr
Korea Consumer Agency Consumer Dispute Settlement Commission	Consumer harm mediation	kca.go.kr
Electronic Commerce Mediation Committee	E-transaction disputes	ecmc.or.kr
Personal Information Dispute Mediation Committee	Personal data	1833-6972 · kopico.go.kr
Privacy Infringement Report Center	Privacy complaints	118 · privacy.kisa.or.kr

Matters covered by the Consumer Dispute Resolution Standards (Korea Fair Trade Commission notice) issued under Article 16(2) of the Framework Act on Consumers are handled in accordance with those standards.

8. Changes

If these standards change, we will post the effective date and the changes on the service.

Pacers · Representative Hara Jang · Business Registration No. 150-38-01480 · Mail-Order Sales Registration No. 2025-Seoul Songpa-3021 · 203, 3-6 Samhaksa-ro 19-gil, Songpa-gu, Seoul, Republic of Korea · +82-10-3111-1398 · admin@pacers.kr